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Job Position: Order to Cash (O2C) Process Control Service Delivery Manager
Function: FINANCE
Scope: Global O2C control service delivery manager
Reports to: Global Controls/Compliance Operations Director
Location: Bangalore
Background:
This role is part of the Monitoring & Reporting service. The person will be the global lead for the Order to Cash process control in the company and will be a subject matter expert. The role will require working with internal monitoring & reporting control counterparts, stakeholders in different parts of the company, handling external auditors for global O2C process as well as extensive working with service provider.
Major accountabilities:
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Function: FINANCE
Scope: Global O2C control service delivery manager
Reports to: Global Controls/Compliance Operations Director
Location: Bangalore
Background:
This role is part of the Monitoring & Reporting service. The person will be the global lead for the Order to Cash process control in the company and will be a subject matter expert. The role will require working with internal monitoring & reporting control counterparts, stakeholders in different parts of the company, handling external auditors for global O2C process as well as extensive working with service provider.
Major accountabilities:
- Monitoring and reporting of O2C controls defined in control framework – configuration controls and control health indicators
- Global UL lead for O2C process controls and key point of contact for global O2C process and country O2C teams on controls
- Act as service delivery manager for countries assigned for all the processes – O2C, P2P, R2R & M2D
- Run governance with countries and clusters and other forums on controls as per the operating model
- Delivery of metrics – on-time remediation, on-time accurate reporting and other key metrics for CSC
- Senior stakeholder engagement – making presentations, managing expectations and deliverables
- Manage and align service provider to CSC agenda and ensure optimum output
- Identify and implement continuous improvement actions in the area of O2C both on process and policy side
- Identify and drive projects with cross functional teams – CET, Business Operations, O2C Operations Team & CD Finance etc
- Explore analytics opportunity to further expand CSC scope of services
- Coordinating external assurance activities relating to O2C process controls assessment including Corporate Audit, External Audit and SOX assessment
- Managing additional responsibilities assigned as SPOC for CSC – ICM, Learning & Development etc.
- O2C process understanding - (e.g. master data, sales orders, delivery, refusals/ returns, invoicing, rebates, debit/ credit notes, receipts, accounts receivables and credit management)
- Analytical skills - Ability to gather, analyze and evaluate facts and to prepare and present concise oral and written commentaries
- Organization Effectiveness - Inter personal skills to engage and effectively work with a wide variety of stakeholders from diverse backgrounds
- Project Management – planning and coordination abilities
- Leadership – Lead immediate and extended teams (3P service provider) and capable of setting and executing agenda independently
- Communication skills – Fluent in written and spoken English
- Change Management
- Masters degree in Accounting or Finance preferred - CA/CPA/MBA Finance or similar qualification
- Strong operational experience in a customer development finance and accounting role
- 8+ years working experience from the manufacturing sector – eg )consumer goods/durables/pharma/automobiles
- Exposure to working on SAP – hands on working experience is preferred
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