Program Officer (Business Process Excellence) at World Bank Chennai
The working hours will be from 2:00 PM IST to 10:30 PM IST. However, based on the business needs the incumbent might be required to work in different shift timings including night shifts to accomplish the work program.
Duties and Accountabilities:
• Develop and implement a BPX framework for the Chennai center.
• Play a key facilitation role in migrating new processes or business lines to the Chennai center.
• Perform business process reviews for agreed processes to identify opportunities for improvement and straight through processing. (Shift and improve vs Improve and shift)
• Provide consulting services in managing continuous improvements and operational excellence.
• Apply project management, lean, and six sigma tools and techniques for managing projects.
• Provide change management leadership to process stakeholders impacted by the implementation of, and improvements to, global standards.
• Promote ‘quality’ and ‘efficiency’ culture across the center and other bank group global locations.
• Conduct events / awareness sessions on BPX.
• Identify and prioritize quality initiatives across the center.
• Lead and coordinate quality/efficiency/benchmarking initiatives for end to end business processes
• Train and guide business units on various quality techniques such as Six Sigma, Lean, ISO, Continuous Process Improvement etc.
• Guide and assist business units to document their processes.
• Design and implement frameworks and decision support systems to capture, track and report process and performance metrics.
• Guide and assist business units in project management of special initiatives and projects.
• Coach and train staff on quality and efficiency tools in business teams.
• Collaborate and partner with business owners in defining value, value drivers, value creation and socializing the value concepts.
• Collaborate with industry colleagues to learn and share the best practices for achieving quality, efficiency, and continuous improvement objectives.
• Lead a small team of local BPX professionals
• Conduct ‘Train the Trainer’ sessions to builds training capacity in the natural teams.
Desired Skills and Experience
• Master’s degree and a minimum of 8 years relevant experience, or equivalent combination of education and experience
• Lean Six Sigma Master Black Belt (mandatory)
• Demonstrated relevant experience in Lean Six Sigma, continuous improvement and business process expertise
• Expert knowledge of various quality techniques and tools such as Value Stream Mapping, Process Mapping, project selection and chartering, information/data measurement and analysis, Kaizen/ Rapid Improvement workshops
• Solid experience in project & change management; project management certification (PMP) is a plus
• Good understanding of business process management
• Experienced facilitator with proven ability to drive organizational change, productivity and lean events/processes
• Hands-on and action-oriented approach
• Excellent interpersonal skills
• Excellent oral and written communication skills in English;
• Strong collaborative skills
• Ability to work individually or with team
• Experience in leading teams
• Demonstrated ability to construct a vision, think creatively to solve issues, and being goal-oriented
• Understanding of information systems and the application of new technology
• Willingness to travel on short-term assignments
The World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence.
For further details and to apply- link
Deadline for applications is January 9, 2015.
