Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
As a part of our Group Service Center Team, your key responsibilities are
· Lead a team of 10-15 members
· Identify opportunities for process re-engineering / improvement and drive changes independently
· Provide services & support to finance and business users on the MI data aspects.
· Provide support to Business Area in performing the user acceptance tests for any changes/enhancements.
· Ensure that the team meet the reporting requirements within the contractual timeline.
· Should be proficient & professional in supervisory role of leading & motivating team.
· Review contingent requirements on a periodic basis and invoke relevant business recovery measures as necessary
· Deal with internal and external attrition and their operational effects; ensure ‘knowledge retention’ in the section by reinforcing concepts through continuous staff training.
· Ensure process is always audit and regulatory compliant with nil issues
· Should be able to provide strategic direction and manage Business Partner relationships
· Responsible for leading & motivating multiple teams/processes, with accountability on all Business Service Delivery parameters, like extracting and generating of reports.
· Has strong technical understanding of accounting principles and demonstrated competence in their application.
· Responsible to conduct an independent review of values fed by sources and report large deviation in trends to all concerned. Work with the IT/ source providers on fixing the issue, if any
· Preparation and consolidation of financial / non-financial management information for a complex set of businesses
· Conference calls for query resolutions & clarifications etc.
· Experienced professional in supervisory role, responsible for complex reporting; proficient in providing support to business decisions through analysis of business and financial data and execution of critical projects
· Required to lead the parallel run for IMIS/ Master and highlight exceptions to project team
· Responsible for system reconciliations and must ensure the differences are under control; Required to perform in-depth investigations to find the root cause and resolve them.
Play a lead role in all the future dated UAT/ SIT testing of FTP – like source system conversion/ Gold update/ LSD etc,.
***Issued by HSBC Electronic Data Processing (India) PVT LTD****